Cancellations must be sent and are only accepted by written email and fees apply as follows:

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• €180 EUR non-refundable deposit.

• More than 10 weeks prior to arrival 100% refund (minus deposit amount).

• 5 -10 weeks prior to arrival 50% refund.

• 1- 4 weeks prior to arrival there will be no refund.

• Reservations can be re-arranged for health reasons within the next 12 months of the original reservation.

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Partial refunds are not granted for late arrivals, early departures or not attending for whatever reason, any of the activities or meals included in the experience.

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We recommend to our participants to arrange travel insurance, including trip cancellation or interruption and liability coverage, full cover for their personal belongings, as these are not covered by My Way Experiences.

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Activities in this experience may vary or can be canceled depending on weather conditions or due to events of force majeure.

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If any delay or changes in your arrival or departure plans into the city of Florence are made without prior notification to us (acknowledged by an email or whats app confirmation from us), we cannot guarantee your ground transportation to your destination.

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If for any reason the experience is canceled by My Way, 100% of the fee will be refunded to you including the deposit. We do not refund airfares, re-issuance or extension of visas, airline change fees, or any third-party compensation.